Late Jack”. The biggest challenge that occurs during the peak experiences is the loss of orders and, consequently, bad reputation among the customers. It is true that with the help of the heroic efforts of the employees, many orders that were almost lost because of the system failure were retrieved and performed properly. However, this is pure luck and such state of affairs should be avoided. While considering Vermont Teddy Bear’s information system from a strategic point of view as it is mentioned in Appendix 3, we should point out that there is no long-term IT plan in place. In other words, the company has not been able to develop a proper vision of the direction in which it would like to develop. The operation aspect of information systems has already been explored. As it has been noted, the major challenge that the company is facing is the collapse of the system that is conditioned by the peak experiences. In spite of the fact that it is possible to predict this increase in demand, as of now the organization has not been able to implement any significant changes that would prevent these crashes. If I were in the board of directors, the first concern that I would raise would be related to the issue of IT architecture. Vermont Teddy Bear.
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