Industry supply chains, the purchasing departments conduct strict negotiations with its supplier so as to ensure that superior quality products are purchased as the best possible process (Rong, Akkerman and Grunow 2011, 422). The quality department within the retail company is primarily responsible for conveying the product specifications to the purchasing department following which it becomes the latter’s duty to inspect that the products delivered by the suppliers are in adherence to the specifications. This verification can be done in three ways. Firstly, the quality assurance official or the quality auditor inspects the product before it leaves the vendors. However, if that is not done, then the products are normally scrutinized with extreme precision at the receiver’s outlet. Nevertheless, some retailers have even stricter quality inspection framework where quality assurance officers within the supply chain department inspects the products before it leaves the vendor’s facility and after it is received at the retailer’s outlet in order to improve the quality in supply chain (Afshin , Gallear and Askariazad 2012, 28).Given the fact that the quality of products is one of the fundamental determinants of a retail company’s success, supplier chain managers leave no stone unturned when it comes to inspecting the quality of finished products that are stored in the warehouse (Anbanandam, Banwet and Shankar 2011, 84). Products that are yet to be delivered to the customers are stored in the warehouse. In order to make sure that the quality of these products does not deteriorate over time, supply chain managers conducts a thorough supervision of these products at regular intervals until they are delivered to the end user (Afshin , Gallear and Askariazad 2012, 28). This enables to make sure that the quality of the products as well as the details meets the specification provided by the customers at all cost.Benchmarking of supply chain management operations is another trend that is associated with improvement of quality in retail industry supply chain. In this case, retail company managers constantly review their supply chain operations in order to identify the areas of improvement (Plazibat and Brajevic 2009, 136). This process involves performing benchmarking tests thereby assessing the opportunities that supply chain managers have for bringing improvement in areas such as inventory accuracy, storage density, productivity, shipping accuracy
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