Sometimes companies jump into outsourcing too quickly. This is wrong for business because care should be taken; it should be gradual so that company outsources on a small service observes the results before going in deeper. Another common error in outsourcing is over depending on the contracted company after going all in. Back-up plans should be put in place just in case a contracted company fails to deliver what is agreed. Customers should not suffer any effect if a trusted contractor failed to deliver. Failure to communicate well to the outsourced company and to offer guideline is another error. Guidelines help to ensure quality and consistency of the contracted service or process. It also sets out expectation standards. Failure to have a performance checks mechanism where the services or process that is outsourced can be evaluated. Companies need to set up performance measure against which to compare actual performance (Wheelen & David, 2010). Ignoring the relationships with the customer is another error in outsourcing. It may lead to loss of customer; customers appreciate the relationship established over time. Switching them to another outsourced company may send them away. . Strategic Management and Business Policy.
Wheelen, Thomas L. & David J. (2010). Concepts in strategic management and business
policy (12the ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
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