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Service visit and analyzes assignment Essay Example

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Service visit and analyzes assignment

After about two minutes of idle waiting, the customer demanded to know why she was not being served upon which the cashier rudely replied that the customer was not standing at the proper location where people order. This greatly infuriated the customer who walked out in anger and promised to file an official complaint. I found this to be quite unprofessional and it had the effect of negatively influencing my perception of the overall customer experience at the store.The green and white color scheme at the Starbucks restaurant lent it a laid back feel that encouraged customers to spend time at the restaurant. There were several groups of students at the store who were either chatting amicably or conducting study sessions created a sound that further lent emphasis that this was a social environment. The Starbucks restaurant presented other aspects of its physical evidence such as free internet connection. The free internet connection at the shop and access to electric power supply was a key factor that the restaurant used to enDuring my service visit to McDonald’s, the Staff members were quite professional and used tones of voices and body languages that made me feel very welcome and appreciated. When I was placing my order, the cashier first greeted me with a pleasant hello and asked if she could kindly please take my order, and after she had finished serving me she thanked me and invited me to once more visit McDonalds. I found this customer service to be quite exceptional and inviting.While the system at McDonalds does not deliver food to customers, I was impressed when a man on crutches walked in and one of the attendants rushed to his side and proceeded to help him in securing a comfortable seat. The attendant then went on to ask the customer what he would like to have. She then walked to the service queue and waited in line with the other customers as she waited for her turn to make the purchase for the injured customer. I found this customer service to be quite impressive.During my service visit to McDonalds an incident occurred which negatively influenced my overall customer experience at McDonalds. A customer walked into the store and proceeded to request for a meal that was currently on a discounted offer. When he made the payment, the cashier asked him to pay the full amount as the offer on the food item had expired. The customer argued that this was

Works cited

Bussing-Burks, Marie. Starbucks. Santa Barbara, Calif. : Greenwood Press, 2009. Print.

Carbaugh, Robert. Contemporary Economics: An Applications Approach. M.E. Sharpe, 2013. Print.

Isles, Nick. The Good Work Guide: How to Make Organizations Fairer and More Effective. Routledge, 2013. Print.

Schultz, Howard. Onward: How Starbucks Fought for Its Life Without Losing Its Soul. Rodale, 2011. Print.

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preview essay on Service visit and analyzes assignment
  • Pages: 4 (1000 words)
  • Document Type: Essay
  • Subject: Marketing
  • Level: Masters
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