Therefore, it remains the role of an operation manager to oversee the delivery of the products. The products should also be delivered on time to ensure that not all the operations come to a standstill secondary to the unavailability of the products. The manager will also seek to ensure that all the employees are performing in their work, and the quality of the services being delivered is of a quality standard. Withy reference to performance management, the operations manager will supervise all the employees and another support staff. All depends on the size of the organization (Stevenson and Sum, 2014). Different organizations will have different operations and staff members.The aspect of understanding the role of the operating manager in the diverse business environments is of utmost importance. Ideally, despite any organizational setting, the operation manager’s role remains comprehensive provision of the proper direction to the start to achieve the objectives of the firm. All along as the manager supervises the members of the staff, he needs to ensure that there is ideal interaction. Interaction with the clients will also ensure that he learns more of the problems they may be facing, which is essential to improving service delivery process. Through the interacting process, the operational manager will also receive indirectly the feedback, which is a critical factor in monitoring and evaluation process (Stevenson and Sum, 2014).Moreover, the operation manager acts a critical tool in conflict management in an organization. He does solve any issues that may be interpersonal or intrapersonal within his areas of jurisdiction. He ensures. Roles of an operations manager.
Stevenson, W. J. (2005). Operations management (8th ed.). Boston: McGraw-Hill.
Stevenson, W. J., & Sum, C. C. (2014). Operations management (2nd ed., Asia global ed.). New
Wilson, R. P. (2014). The operations management complete toolbok collection. Upper Saddle
River, New Jersey: FTPress Delivers.
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