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Management in Airline Industry Essay Example

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Management in Airline Industry

Management in Airline Industry. Some other common security measures at present are guarding aircrafts while on ground, searching aircraft before the first flight of the day, inspecting the property of all service personnel, accepting baggage only at the ticket counters, hand-searching and x-raying of all bags, matching bags and passengers for unclaimed bags, and ensuring that passengers have not received any baggage from strangers. The above are some common security measures taken by authorities and airlines. Now it is time to see what factors are considered as quality by passengers and airlines. Up to 1997, the airline quality data was based on a number of factors that were beyond the ken of common passengers. Some examples of these factors are corporate bond ratings, average seat-mile cost, and the number of aircraft in the airlines’

fleet. However, later on, Bowen and Headley simplified these factors and included four quality factors; they are on-time arrivals, involuntary denials of boarding, mishandled baggage, and customer complaints. A look at the first quality factor, that is, on-time arrival proves that at times, the decision is to be taken by the air traffic control, not by the airlines. So, there are usually four broad categories of reasons behind delays. They are extreme weather, security issues, the problem with air traffic, and errors from airlines. In fact, weather conditions and traffic volumes are beyond the control of airlines and passengers. Here, the safety factor that affects quality is security. The next point is mishandled bags. Evidently, mishandling of bags does not take place for safety through the procedure can be significantly slowed down by security measures. However, it is possible for the passengers to get irritated if they are not familiar with the norms of air safety. They may try to include restricted items and later on get aggrieved as their things are not allowed onboard. Admittedly, safety measures restrict the entry of many things on board, and some people might consider this as a fall in quality. Management in Airline Industry.

Works Cited

Doughtery JD. “Review of aviation safety measures which have application to aviation accident prevention”. Aviat Space Environ Med. (1975). 46 (1), 82-85.

Gardner, Everette S. “Dimensional Analysis of Airline Quality”. (Nov. 7, 2003) Web 23 July 2011 <http://www.bauer.uh.edu/gardner/docs/pdf/Dimensionalanalysis.pdf>

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preview essay on Management in Airline Industry
  • Pages: 6 (1500 words)
  • Document Type: Essay
  • Subject: Literature
  • Level: Masters
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