To add to the suffering of employees, the store managers usually made the attendants clock out as soon as the store doors were locked in the evening. However, the locking of doors did not necessarily mean that work was done. The store attendants still had to go on with their duties and to serve the remaining clients. The amount of time spent at work after the doors were locked would even reach to four hours a day and more than 20 hours a week for a given attendant. These extra hours were not counted as part of the employee’s work hours and could therefore not be reflected in their payroll.Tore managers that showed compassion to their employees usually had a hard time when facing the top management. Employees of one store reported that their former store manager was laid off unceremoniously for having paid the store attendants an overtime wage. Walmart should focus on improving its culture so as to favor the existence and growth of its business. This company highly relies on store attendant to achieve its goals and targets. It should, therefore, treat them with the highest form of esteem so as to motivate them and increase their productivity (Schein, 2010). Organizational Development Issue Walmarts Culture.
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Schein, E. H. (2010). Organizational culture and leadership. San Francisco: Jossey-Bass.
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