Job Performance and Feedback
The present research has identified that the 360° feedback approach gathers behavioral observations from many sources within the organization and includes employee self-assessment. The individual completes the same structured evaluation process that superiors, project team members, peers, and, in many cases, external customers use to evaluate performance. Survey questionnaires, augmented by a few open-ended questions, typically are used to gather information. Then, the summary results are compared against organizational strategies, values, and business objectives.