Facebook Pixel Code
x
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Investgative Report Essay Example

Show related essays

Investgative Report

This is a preview of the 6-page document
Read full text

The services at Casablanca café are impressive, personally I asked for a coffee latte and within the next one minute my order was already processed and I was enjoying my drink. I notice the joint is a favorite spot for many people reason being the time I spent at the establishment close to one hundred clients checked in a majority of who were coming in for an early dinner. I observed a significant number making out with takeaway food an impressive phenomenon that I noted. It is prudent to notice that some clients may be in a hurry to attend other duties thus they require express services whereby they will want their food packed so that they can eat at their convenience. It is not a common phenomenon for most establishments since they focus on serving the food to be eaten at the establishments. Casablanca café was acting like a restaurant, and fast food joint all in one. Its employees are neat with a thorough knowledge of their services thus it takes a maximum of two minutes for a client to be served with his/her order. However, I noticed for bulk orders for instance if a family of like six people came in for dinner it took a considerable amount of time to serve them. At some point, a disgruntled client had to check on the progress of his order a number of times before it would be delivered on the table. It was evident that the workers are more proficient with lighter orders as opposed to the bulky ones that require a lot of time to process. That instance caused some client pile up at the point of sale since the moment the client became furious other employees resorted to that particular order thus leaving the rest of customers unattended.Conversely, it was apparent that the organization employed some bureaucratic sort of management structure since I did not see any senior manager or rather supervisor engaging the employees in the course of their work. The senior managers only make phone calls to direct or instruct on something that needs to be done or in case of a client having issues with the kind of service offered he/she can decide to air his/her complaints. I noticed the supervisors were quick to rebuke their employees for any slight mistake that they committed, at some instance one employee mistakenly took an order to the wrong table nd had to revert it to the correct client on witnessing the act I overheard the supervisor threatening the worker that he was demonstrating his incompetence in the presence of their

This is a preview of the 6-page document
Open full text

Works Cited

About Casablanca café. n.d. Web. 3 April 2015. <http://casablancarestaurant.net/>
Close ✕
Tracy Smith Editor&Proofreader
Expert in: Business, Macro & Microeconomics, Marketing
Hire an Editor
Matt Hamilton Writer
Expert in: Business, Management, E-Commerce
Hire a Writer
preview essay on Investgative Report
  • Pages: 6 (1500 words)
  • Document Type: Essay
  • Subject: Business
  • Level: Ph.D.
WE CAN HELP TO FIND AN ESSAYDidn't find an essay?

Please type your essay title, choose your document type, enter your email and we send you essay samples