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Help Desk/Technical Support Software Tools Essay Example

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Help Desk/Technical Support Software Tools

Additionally, this system offers facility for handling and controlling user accounts. This application holds a huge help desk knowledge base. In addition, this system saves time of companies through canned replies. Or this purpose, H2desk produces language packs for help desks. Moreover, H2desk offers a great deal of customization capability to facilitate desk software by means of templates. H2desk uses an open interface to put together customer base with oscommerce, phpBB, Magento, zen-cart as well as with other systems by means of API. Furthermore, this system also puts together h2desk help desk tool with live chat. In this scenario, it offers compatibly features with all kinds of web browsers. It also offers mobile management iPad and iPhone apps for remote ticket management (Innovative Cyber Solutions, Inc.H2desk offers a ticket submission rates reports. In this scenario, we get help desk response times and ticket history along with post frequency reports. We are able to get instant customer feedback and customer staff rating mechanisms (Innovative Cyber Solutions, Inc.H2desk populates the help desk software knowledge base with over and over again inquired questions. In this scenario, H2desk help desk program will routinely exhibit solutions from the knowledgebase previous to tickets are submitted (Innovative Cyber Solutions, Inc.H2desk allows the organizations to have full control over the look and feel of their help desk systems. With this application, we have the capability to select help desk software units and insert their own modules to the client working portal (Innovative Cyber Solutions, Inc.H2desk system offers the facility to bound access of help desk support staff as well as clients to fix departments. In addition, this application allows us to place permissions for each staff user to manage access inside the administration side of the support portal (Innovative Cyber Solutions, Inc.The second application I have selected is the HESK, which is PHP Help Desk Software that allows the organizations to place a competent Web-based ticket support system.

Works Cited

Help Spot. What is Help Desk Software. 2011. 27 November 2011 <http://www.helpspot.com/in-depth/what-is-help-desk-software/>.

Help-Desk-World. Help Desk Software Functions. 2002. 27 November 2011 <http://www.help-desk-world.com/functions.htm>.

Hesk. HESK Features. 2011. 25 November 2011 <http://www.hesk.com/features.php>.

Innovative Cyber Solutions, Inc. Great customer support made simple! 2011. 26 November 2011 <http://www.h2desk.com/>.

Innovative Cyber Solutions, Inc.2. Help Desk Software. 2011. 26 November 2011 <http://www.h2desk.com/help_desk_software.html>.

SysAid Technologies Ltd. SysAid Features. 2011. 25 November 2011 <http://www.ilient.com/features.htm>.

preview essay on Help Desk/Technical Support Software Tools
  • Pages: 6 (1500 words)
  • Document Type: Research Paper
  • Subject: Information Technology
  • Level: High School
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