In the section of web tasks, participants executed six to eight tasks as specified by the moderators. The questions about web tasks were developed to reflect task situations on the gathering of information and where possible were placed into words to exempt use of onscreen keywords.In the section of web tasks, participants executed six to eight tasks as specified by the moderators. The questions about web tasks were developed to reflect task situations on the gathering of information and where possible were placed into words to exempt use of onscreen keywords.Scheduling of participants was done at an interval of one hour. The moderator tried to keep each session less than the intended time. The participant got an explanation from the moderator about the purpose and nature of usability test and further elaborated that each would be required to complete certain tasks using the new Space website. Each task case was designed with the expectation that the participants would substantially require less time. In the course of each test session, the Space moderator managed to record each participant’s click path and the number of clicks needed in order to complete each dedicated task.In the entire test session, the moderator required the participants to discuss expected outcomes based on the new site and specific responses to whatever they were doing and observing. Thinking loud was also a recommendation from the participants in order to provide insight on their choices while they navigate through the new site and attempt finishing their tasks. Webmasters found out that:• Participants had different approach styles to manipulating Space-related data: Users could only manipulate data independently if the data was from the department he or she belonged to. Organizing data from a different department that one was not familiar with posed a challenge. • All the participants were ever constantly conversant with basic information notions, regardless of the background. Participants were conversant with major labels such as add user, manage user and were not able to interpret some acronyms such as URL, Gateway, etc.• The participant was very positive about functionality breadth offered by the new Space website but occasionally went astray.
BEASLEY, M. (2013).Practical web analytics for user experience: how analytics can help you
understand your users.
NORLIN, E., & WINTERS, C. (2001).Usability testing for library websites: a hands-on guide.
Chicago, American Library Association.
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