However, the library as a facility for research and a learning environment should provide a measure of relaxation and comfort that is conducive to studying. The emphasis is on providing an environment that will allow for the thought process to work effectively and efficiently. The environment for reading, therefore, needs to be quiet and secluded from all other activities that may lead to unnecessary distractions. This will allow customers to achieve their goals in an environment that is conducive to learning. It is also important that equipment, personnel, and communication materials are in place that will allow students and faculty members to manage their time effectively between research and classes. Time is short and limited and so its maximisation is of extreme importance.Responsiveness is one of the key dimensions of service quality in any service, and so it is in a library, whether it is academic or public. Students and faculty members, for the most part, do not have the time to sit around waiting to get the information they need. Time is of the essence in this type of setting and so prompt and efficient service is of significance. Customer Service Operation and Excellence.
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