The most basic reason one can offer this phenomenon is that people are able to understand the mindset of the people with them and then act accordingly. This is definitely an asset to have in the workplace. Corporate work requires a great deal of human intervention especially with regards to teamwork, conjoined decision making, and increasing productivity. It is only by working together, creating synergies and reducing waste that productivity can be achieved with effect. This can only be achieved when people who work together are able to understand their psyches as different conditions require different modes of treatment. For example, if working in a team, the boss is not empathetic towards his employees and an employee is undergoing a personal problem, then the lack of empathy could have an extremely adverse effect on the work as the lack of empathy of the boss could translate into decreasing motivational levels as the boss might be only interested in the objective results and the affected employee might not be able to produce to the level that is required of him/her. Analysis of the Connection of Emotional Intelligence and Employee Productivity.
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