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Blueprint a Service Experience Essay Example

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Blueprint a Service Experience

I did not fill too many forms to get the services. Most of the paper works were done by the front desk staffs of the Cleveland Clinic. After the paper works, I took the lift and went to the chamber where I was supposed to go. There were 4-5 lifts were available so, I did not wait for too long. I entered into the lift and asked the lift man about the floor number. Lift man did the rest. According to my experience customer actions were very crisp and comfortable without any complexity. It reinforced my positive impression about the services.As soon as I reached the 3rd floor of the health centre one front stage personnel asked me about the chamber number. He guided me towards the chamber. One doorman was there in front of the chamber. He asked me to wait outside the chamber. I saw three to four people were sitting outside the chamber. Sofas were available there and people were sitting on it. The area was little bit busy as there were other chambers also. In a hurried fashion the doorman asked me to sit on the sofa. Due to the busy nature of the area behavior of the doorman man was not that much polite. This experience was somewhat negative for me.Then I entered into the chamber. Inside the chamber there were two contact personnel. Both the personnel welcomed me cordially inside the chamber asked me for a seat. After sitting there, they asked me about to share my health related issues. I shared with them all the details related with my health (Berkowitz 45-47). In between my information sharing both the contact personnel i. health consultants of the Cleveland Clinic were asking some cross questions to get more insights about my health related issues. It gave me a positive impression because I was able to share my concerns in a detailed fashion and they were also analyzing the situation more closely.When I entered into the room health consultants of the clinic referred me by my name. All the personal information related with my age, my blood group, weight, blood sugar level, blood pressure level, income and occupation were there with them. They were cross checking all those information with me. All those information were there in their computer and they were showing it through a screen in the chamber (Reid and Bojanic 89-90). Then I realized that they got all the information from their back stage personnel. Backstage personnel provided all my information to them. This information sharing happened with the help of computerized

Works Cited

Berkowitz, Eric. Essentials of Health Care Marketing. Toronto: Jones & Bartlett Publishers. 2010. Print.

Reid, Robert and David Bojanic. Hospitality Marketing Management. New York: John Wiley & Sons. 2009. Print.

Roetzer, Paul. The Marketing Agency Blueprint: The Handbook for Building Hybrid PR, SEO, Content, Advertising, and Web Firms. New York: John Wiley & Sons. 2011. Print.

Schmutz, Guido , Daniel Liebhart and Peter Welkenbach. Service-oriented Architecture: An Integration Blueprint : a Real-world SOA Strategy for the Integration of Heterogeneous Enterprise Systems : Successfully Implement Your Own Enterprise Integration Architecture Using the Trivadis Integration Architecture Blueprint. New York: Packt Publishing Ltd. 2010. Print.

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preview essay on Blueprint a Service Experience
  • Pages: 5 (1250 words)
  • Document Type: Essay
  • Subject: Marketing
  • Level: Ph.D.
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